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【创心服务 联通你我】青春逢盛世，奋斗正当时 |
| 中国通信网 |
时间：2008-08-06 |
信息来源： |
{招聘}安讯软件（上海）有限公司- Customer Support Engineer-International国际客户
支持工程师
Customer Support Engineer-International 客户支持工程师- 国际
工作性质 ：全职
学历：本科以上
英语：熟练
简历：中文和英文
职位描述
Job Description,
The Customer Support Engineer (CSE) provides accurate and timely technical sup
port to technically skilled Actuate software customers. The CSE deals with ext
remely varied support issues that have differing priorities and must be addres
sed within predetermined service levels primarily via the telephone and e-mail
. This position is suitable for candidates with solid technical skills and ou
tstanding communication skills.
Please note that this is an international position based in Shanghai, China.
Qualified candidates must demonstrate the ability to interact with English spe
aking customers effectively. Due to the client base this engineer will be sup
porting, this position will work the night shift to coincide with time zones i
n North America.
Actuate offers a comfortable, team-oriented work environment with a comprehens
ive benefits package and opportunities for both personal and professional grow
th and development.
Duties and Responsibilities are:
Research, resolve, and record all levels of software questions from customers,
with an emphasis on the more complex technical and application questions, qui
ckly and repeatedly. • Answer all incoming support calls six or more hou
rs per day, providing support within Actuate Softwares stated service level g
oals. •Record and maintain knowledge collected from each incident in ac
cordance with the standard format.
• Work with Engineering and QA to aid in the resolution of product issue
s. • Write technical documents (i.e. FAQs, Application Briefs, etc.) bo
th for the corporate Web site and for publication on hard copy.
• Participate in Team Meetings.
• Participate in the testing of new and enhanced products.
Assist with special projects as assigned by management such as helping to impl
ement and maintain Actuate software knowledgebase, training new CSEs, particip
ating in group training, etc.
• Perform other duties as required. Some travel may be required.
Qualifications:
• Four-year degree (or equivalent work experience) preferably in Compute
r Science.
• Prior experience in support or consulting desirable, preferably in a h
igh-tech industry. Excellent communication skills, both verbal and written. P
roficiency in the English language is a must as the engineer will be dealing p
rimarily with North America.
Ability to solve problems systematically and effectively, while ensuring the h
ighest customer satisfaction and staying within the stated service level goals
. A proven ability to interface with customers (both on the phone and in pers
on) in a sales and/or support role.
• Strong technical skills, including the following:
o Java programming knowledge
o Microsoft Windows 95, NT (Operating System and Networking)
o UNIX (Operating System and Scripting)
o RDBMS (Operating System and Scripting)
o ODBC and native drivers
o SQL
o General understanding of object oriented technology
o Some Visual Basic or C++ knowledge, or an understanding of programming conce
pts.
• Flexibility in completing assignments.
• Ability to work on several tasks simultaneously while accomplishing de
sired results.
Ability to work well with little guidance in a very dynamic atmosphere under s
ometimes demanding circumstances.
• Ability to work independently as well as part of a team.
公司介绍
Actuate Corporation
Actuate is an established leader in Business Intelligence software. Actuate ha
s established a Research and Development center in Shanghai Pudong and is look
ing for highly qualified professionals to join our Engineering team. For deta
iled information regarding Actuate, please visit www.actuatechina.com.
Company
Actuate Corporation, head quartered in South San Francisco, is the world leade
r in scalable Business Intelligence Applications. Actuate’s Information Appl
ication Platform is the foundation on which Global 9000 organizations (compani
es with annual revenues greater than $1 billion) and packaged application soft
ware vendors create reporting and analytics applications that scale to empower
100 percent of their user community inside and outside the firewall. These In
formation Applications include Business Performance Management (BPM) dashboard
s, Information Portals as well as business analytic, enterprise reporting, and
spreadsheet reporting applications
Career Opportunities in Shanghai
We are interested in professionals with strong technical skills, intellectual
vigor, and personal integrity. Actuate offers very competitive compensation, b
enefits and career growth. If you are a team player and are looking for an ex
citing career path, submit your resume to cathy.chen@actuate.com and welcome t
o visit our website www.actuatechina.com for more information as you need.
联系人：Cathy chen
Email: cathy.chen@actuate.com
Please prepare for English telephone interview.
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